Return and Exchange

 

Returns without a valid reason may not be accepted

At Rover Jackets, we are committed to providing high-quality products and ensuring your satisfaction. If you are not entirely pleased with your purchase, we offer a straightforward return and exchange policy. Please read the following guidelines to understand our procedures:

 

• Returns and exchanges are accepted within 14 days from the date of purchase.
• Personalized or custom-made jackets may not be eligible for return or exchange unless they are defective.
• To initiate a return, please contact our customer service team or visit our physical store to fill out a return request form.
• You will need to provide the original receipt or proof of purchase for your return to be processed.
• Once your return is approved, you will receive instructions for sending the product back to us.
• To request an exchange, please contact our customer service team to fill out an exchange request form.
• If the desired exchange item is of higher value, you will be responsible for covering the price difference.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 10 business days for the refund to be processed.
• Shipping costs for returns and exchanges are the responsibility of the customer unless the return or exchange is due to a mistake on our part or a defective product.
• If you receive a defective product, please contact us within 7 days of receipt, and we will assist you in resolving the issue.

Rover Jackets reserves the right to refuse returns or exchanges that do not meet the stated criteria. Our goal is to provide you with the best shopping experience, and we appreciate your understanding of our policies.