FAQ'S

FAQ'S

  • How long will it take to receive my order?

    Seasonal Update: With production changes and peak season it is possible to have a 1-2 week additional delay. We are working through this, if you have a tight deadline please choose a rush order, contact us with deadlines or order well in advance. Standard Times: It depends on where you are and what you ordered. Generally Hand Made jacket orders will take 7-20 business days to be made and shipped, depending on materials and order volume . Each Tracking is uploaded after completion of the jacket. Please wait patiently, these are hand made jackets and like any hand made product takes time to create. Please allow for 2 weeks before inquiring about your order. Pre-orders: For new items or custom designs will not have an estimated delivery time as they need to be built and released.

  • Do you ship international?

    We ship worldwide – Shipping costs vary based on location. If your location is not on the checkout please contact us for a quote. We do not deliver to P.O. Boxes, hotels or freight forwarders.

  • Will my jacket stretch?

    YES Buying leather a little smaller is okay, it will break in around 1 inch with movement and body heat. Soft Napa leather – 1 week or less break in period Sheepskin / Goatskin – 2-3 week break in period Please do not do aggressive movements or push the leather past its limits during this period.

  • What shipping carriers do you use? How do you pack?

    We use all major carriers, and local courier partners. You are able to choose a rush shipment at checkout. We ship in mailer bag that are packed tight to keep international shipping costs down, keeping the price lesser for you, the end consumer. Please note not to use deep cutting sharp objects when opening our parcels to avoid damages.

  • What size should I choose?

    The size page is detailed to avoid any misconceptions and has been praised to be accurate. We are EURO fitted. Our size is similar to fits from Italy or the UK. Because we sell in US/CANADA we make sure to educate on this topic. If you are a standard US t-shirt size MEDIUM and you want a relaxed fit, you may want to go to a size LARGE Rover Designs, for example. This method works for 90 percent of our customers. Secondly, you can properly measure yourself and compare to the size chart to best understand where you fit. It’s important to know that you will have some stretch room with real leather and that nobody will perfectly fit the measurements. If the measurements are well off, you either measured incorrectly or require custom sizing.

  • Can I finance my purchase? " Pay Later "

    Yes, Sezzle is available to finance your purchase through 4 interest-free payments. You will find Sezzle available at checkout.

  • Can I return my product?

    We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. We accept returns for store credit or another jacket only due to the nature of the make to order service. Email us directly with your order # and we’ll take you through the process.

  • How much time do I have to make my return ?

    You have 15 days upon receipt to ship the product back to us. Please contact us or use the returns center to get authorization.