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Return Policy

Rover Jackets offers a return and exchange policy for customers. Returns must be accepted within 14 days of purchase, and personalized or custom-made jackets may not be eligible unless defective.

To initiate a return, contact the customer service team or visit the store to fill out a return request form. The original receipt or proof of purchase is required for processing. If an exchange is requested, the customer must cover the price difference. Refunds will be issued to the original payment method used, and it may take up to 10 business days for the refund to be processed.

Shipping costs are the customer's responsibility, unless the return or exchange is due to a mistake or defective product. If a defective product is received, the customer must contact Rover Jackets within 7 days for assistance.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.